Returns, Refunds, Cancellations & Replacement Policy

Last Updated: January 2026

At Clothsee, we strive to ensure a smooth shopping experience. Please review our Returns, Refunds, Cancellations & Replacement Policy carefully to understand your rights and our processes.

What We Will Do Together

Step 1:

If you’ve received the wrong size, wrong product, defective, or damaged item(s), please raise a return or replacement request within 7 days from the date of delivery. Submit your request with your order and contact details. You can also raise a request using the Chat option.
Note: For damaged, defective, or missing items, please raise a return/replacement request within 2 days of delivery.

Step 2:

Allow us 2 working days to review your return request.

Step 3:

After review, we will arrange for our courier partner to pick up the products from your location.

Step 4:

Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement

  • Wrong product delivered
  • Wrong size delivered
  • Defective or damaged product delivered
  • Incomplete order (missing items)

Conditions Where Returns/Replacements Won’t Be Accepted

  • Used, worn, or washed products
  • Missing original tags, packaging, or labels
  • Return/replacement request raised after 7 days of delivery
  • Damaged or missing product reported after 2 days of delivery
  • Products purchased during clearance or final sale (if applicable)

How Are Returns Processed?

  • Once your return request is approved, we will arrange a pickup within 5–7 business days.
  • The item will be sent to our warehouse for quality inspection.
  • Upon approval, we will initiate your refund or replacement.
  • In case of a replacement, the product will be delivered within 7–8 business days.

Order Cancellations

Customers can cancel their order at any time before dispatch.

Refund Process

Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.

Cash on Delivery orders: Please provide your bank account details for the refund.

Refund Timeline

For canceled orders: Refunds are processed within 3–5 working days.

For returns: Refunds are processed after the product passes quality check.

Partial Order Returns

Yes, you can return any eligible products from your order within 7 days of delivery.

Need Help?

For further support, feel free to reach out to us:
Company Name: Clothsee
Email: support@clothsee.in
Website: https://clothsee.in

We appreciate your trust in Clothsee.